Privacy Policy

To provide an online casino service, Springbok Casino may handle information that identifies or relates to a player. The information collected depends on how the website and account are used, what services are requested and what checks are required. Some information is provided directly by the player, while other information may be generated when the website or account is used.

Account and contact information

This may include a player’s name, date of birth, residential details, country of residence, username, password, telephone details and email address. It may also include information supplied when a player creates an account, updates account details, contacts support, enters a promotion or communicates with the website in another way. Account information helps us identify the account holder and provide relevant services.

Identity and verification information

Where verification is required, we may handle documents or information used to confirm identity, age, residence or the source of account activity. This can include copies of identity documents, proof of address, information about account ownership and information connected with responsible gaming or security checks. Verification information is handled for purposes such as preventing misuse, meeting legal and compliance obligations and protecting the account.

Payment and transaction records

We may record deposits, withdrawals, wagers, gaming activity, account balances, payment methods, transaction references and related account history. Payment information may be processed through payment providers or other service providers. Where appropriate, we may receive confirmation or limited payment details from those providers without receiving or storing every piece of information connected with a payment card or other payment method.

Device, usage and cookie information

When a player visits or uses the website, we may collect technical and usage information. This may include an IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, dates and times of access, referring pages and information about interactions with the website. We may also use cookies and similar technologies to remember preferences, support account functions, understand website use and help protect the service.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in supporting the website. We may also receive information when a player chooses to contact us through a third-party platform or uses a service that links to the account.

Personal information may be shared when this is reasonably necessary to operate the service or complete the purposes described in this Privacy Policy. Access is intended to be limited to people and organisations that need the information for their role. This may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support teams, professional advisers and other suppliers that help deliver or secure the website.

Information may also be disclosed where disclosure is necessary to protect the website, players or other people, to investigate suspected misuse, to enforce applicable terms, to respond to a valid legal request or to meet a legal, regulatory or compliance obligation. If a business change affects the service, information may be handled as part of that change where permitted and appropriate.

Some service providers may process information in countries outside Australia. When personal information is handled by another provider, reasonable steps are intended to be taken to require appropriate confidentiality, security and use of the information. The safeguards applied can depend on the type of information, the service involved and the location of the provider.

No online service can guarantee complete security. However, reasonable technical and organisational measures may be used to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, secure transmission methods and processes for responding to suspected security incidents.

Players are also responsible for protecting their account credentials. Passwords should be kept confidential, devices should be protected and account access should not be shared with other people. If a player suspects that an account or password has been compromised, they should contact support promptly so that appropriate steps can be considered.

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. A player may also request that information is corrected if it is inaccurate or incomplete. In some circumstances, a player may request deletion of personal information or ask for certain processing to stop. These rights are not absolute. For example, information may need to be retained or processed to meet legal, security, fraud prevention, dispute resolution or record-keeping requirements.

Requests you can make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, out-of-date or incomplete personal information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason for it to be kept or processed.
• Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Information about use: ask questions about the purposes for which personal information is handled or the types of service providers that may receive it.

To exercise these rights or ask a privacy question, email support@springbok-casino.best. Please describe your request clearly and include enough information for us to understand which account or records are involved. We may need to verify the identity of the person making a request before providing information or changing account records. This helps protect players against unauthorised access and false requests.

A request to delete data or withdraw marketing consent does not necessarily affect information already used lawfully or records that must be retained. Some records must be kept for a period required by law even after an account is closed. This can include account, verification, transaction, security and communications records. Retained information is kept only as needed for the relevant purpose and may remain subject to applicable security and access controls.

Withdrawing consent to marketing does not stop essential service communications. Players may still receive messages about account security, transactions, verification, important service changes or other information needed to administer the account. Closing an account also does not automatically erase every record where retention is required or reasonably necessary.

Policy updates

This Privacy Policy may be updated when the website, services, information practices or legal requirements change. The current version will apply from the date it is made available. Players should review this page from time to time for information about how personal data is handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted.